Frequently Asked Questions

How Can I Buy?
Choose from our range of products by browsing Site. Every product has a detailed description, tech specs, audio demos and a "buy" icon. Simply select the product then follow the clear and easy payment process to complete your order. If you need any help, please use “Contact” tab (which is located customer support section in the menu) to drop us an email and we will happily help.
What Payment Types Do We Accept?
We use PayPal to process both PayPal payments and Credit Card and Debit Card payments. This ultra-secure all-in-one solution allows us to accept Visa, Mastercard, Delta, Maestro/Switch, Solo and Delta cards. We also accept e-check payment but be sure that, you will not receive any download links until full payment is received.
How much time do I have to download my paid products?
As soon as the product is paid you have 72 hours to download it. Download Links are limited to three clicks before they expire. IP Addresses are tracked for security purposes.
How do I Download my products?
After you have paid for your Products you can download them instantly from your FL account. At the same time an e-mail containing Download links will be sent to your e-mail address. If you have any trouble with your download purchase, please contact our support team at support@freakyloops.com for assistance.
I can't download the files, what happened?
Download might not happen due to the following reasons:
- you have not completed your payment
- the download link was expired as 72 hours passed after your purchase. The period can be extended if you contact our support team
- we recommend you to use download manager in order to avoid time outs due to slow connection as well as large product files
How do I Re-Download my products?
To re-download your product(s) please follow these steps:
Log into your FL account,
Click "My Orders" in the upper right corner of the page.
Your all downloads are listed on this page, select the order that you wish to re-download from the list and click download icon.
My download period has expired. How can I get access to my files again?
Please send an email to support@freakyloops.com describing your problem and including your order number. We will then re-enable your download.
Which file formats will I receive?
All of our sample libraries are supplied as industry standard 24bit wavs.We also sell a range of synth / DAW presets and midi files. This may be different for each product. Please read the product's description and feature information for details.
How may I use the sounds?
You may use the Sounds in combination with other sounds in music productions (which include soundtracks of such as films, video productions, radio/TV programs or commercials, computer games and multimedia presentations, library music), public performances, and other reasonable musical purposes within musical compositions. You MAY NOT use the Sounds in isolation as sound effects (i.e. a sequence of musical events) or within any competitive products that are sold or relicensed to multiple third parties. Only the original purchaser of products has the right to embody and reproduce the enclosed sound samples within their music compositions. You can't resell, loan, or rent any of the Freaky Loops & Famous Audio Products you have purchased. Also you may not upload products to any file sharing or torrent sites as this is illegal. Please also read our Licensing Agreement.!
Does Freaky Loops & Famous Audio offer a refund policy?
FL does not offer a return or refund policy on any of it' s downloadable products. You do not have the right to cancel an order once the Product has been downloaded.
Refunds are only available in exceptional scenarios such as your Paypal account was illegally charged (fraud).
What Information Do You Collect? What Happens To My Personal Data?
This is a highly secured website and all financial data used for purchasing is only received by payment channels like PayPal or payment schemes like Visa and are not delivered back to us. In addition, we do not store any personal information unless you provide to us voluntarily to be used for future orders or subscriptions. The personal data provided will not be used other than the stated purpose. We guarantee personal information confidentiality and no further use or disclosure to third parties
Do You Use Cookies?
We Do use cookies to collect site usage data and monitoring site traffic also to improve your experience on the site. When you visit this website, information ("cookies") that allows the website to recognize you during later visits is stored on your computer. This enables the website to be adjusted optimally to your interests. If you do not consent to the storage of cookies on your computer, please deactivate the use of cookies in your browser settings. Please note, however, that if you do this, you may not be able to use the full functionality of this website.
I have further questions, what am I supposed to do?
No problem, simply contact us and we will be pleased to assist you whit any questions.